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Privacy Policy

Last updated: 28/06/2025

This privacy notice for LvlUpBot ("we", "us", or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
  • Visit our website at https://lvlupbot.com
  • Interact with us in other related ways – including support, payments, or promotions

Questions or concerns? Please contact us at support@lvlupbot.com.

Summary of Key Points

  • We collect personal and usage information you provide or generate.
  • We do not process sensitive personal information.
  • We do not receive information from third parties.
  • We process your data to operate, secure, and improve our platform.
  • We only share data with necessary third-party services like payment processors.
  • We take measures to protect your data, but no system is 100% secure.
  • You may have rights depending on your country.
  • You can contact us to access, update, or delete your data.

Table of Contents

  1. What information do we collect?
  2. How do we process your information?
  3. What legal bases do we rely on?
  4. Do we use cookies or tracking?
  5. How long do we keep your information?
  6. How do we keep your information safe?
  7. Updates to this notice
  8. Contact information

1. What information do we collect?

Personal information you disclose: We collect personal information you provide to us when using the service. This may include:

  • Email address
  • Steam profile data

Payment information: We may collect data necessary for payments, processed via Stripe. See their policies: Stripe.

Automatically collected data: We also collect IP address, browser/device data, usage logs, and location info for security and analytics.

2. How do we process your information?

We use your data to:

  • Operate and manage your account
  • Enable trades and purchases
  • Provide customer support
  • Detect fraud and abuse
  • Send notifications or marketing (with consent)
  • Comply with legal obligations

3. What legal bases do we rely on?

If you are in the EU or UK, we process your data based on:

  • Consent – e.g. accepting cookies
  • Contract – e.g. to deliver services
  • Legitimate interest – e.g. platform improvement
  • Legal obligation – e.g. tax laws

4. Do we use cookies or tracking?

Yes. We use cookies and similar technologies to analyze traffic, detect abuse, and enhance the user experience. Learn more in our Cookie Policy.

5. How long do we keep your information?

We store your information only as long as needed to fulfill the purposes in this notice, unless the law requires longer. When no longer needed, we delete or anonymize your data.

6. How do we keep your information safe?

We use technical and organizational measures to secure your data. However, no system is fully secure. Use the platform responsibly and on secure connections.

7. Updates to this notice

We may update this policy over time. When we do, the date at the top will change. If changes are significant, we may notify you directly or on the website.

8. Contact information

If you have questions, contact us at support@lvlupbot.com.